e-Statements
What is an e-statement?
An e-statement is an electronic version of your bank statement. It is formatted as a traditional bank statement, but is available as a portable document format file (PDF) via our web site.
Why e-statements are good for you?
e-statements are more secure than receiving a statement via traditional mail. The statement is stored on our secure servers and is only accessible via online banking. We will alert you via email when your statement is ready to view. Your statements are available as soon as they are generated instead of needing to wait for mail delivery.
How do I Opt-In for e-statements?
You can Opt-In for e-statements from the Online Banking module within your members area. Once you are in Online Banking, click in Subscription Services, select Yes, I wish to opt-in for Electronic Statements and click the Submit button.
How do I save my e-statement for future reference?
Since the e-statement is provided to you as portable document format (PDF) file, you can use your PDF viewer software to save a copy of the statement to your local computer. You can then back it up electronically for archival purposes. You can also print the statement on your local computer and archive the paper copy if you wish. As with all online banking and personal information, you should ensure your computer is secured.
Will I be able to print my e-statement?
Yes. The e-statement is delivered to you as a PDF file which you can print on your local printer.
Will I need any special software to view my e-statement?
You will need a PDF viewer program. You probably already have one installed. The most commonly used program is Adobe Acrobat reader. This is available to download for free from the providers' respective sites.
What is Adobe Acrobat Reader, and why do I need it?
Adobe Acrobat Reader is one example of a PDF reader program. In order to view your e-statements you will need this or another PDF reader program installed on your computer. These programs are generally available for free download via the web.
How can I get Adobe Acrobat Reader?
You can download Adobe Acrobat reader from the Adobe web site.
Can I receive paper statements?
If you want a paper statement, simply contact the office and we can have one posted to you.
How do I become a member?
If you live or work in West Lothian, to become a member of Caledonian Credit Union could not be easier. Simply click here and just follow the instructions. (please have your national insurance number and debit card to hand).
Alternatively, please call us on 01506 436666, or download the membership application below and post to our office at Unit 6 Almondbank Centre, Craigshill, Livingston EH54 5EH with 2 forms of identification (these can be copies and further verification will be made later).
